Our Accessibility Policy
Statement of Organizational Commitment
On This Page
Lanark Highlands Food Pantry is committed to ensuring equal access and participation for people with disabilities. That commitment is presented here in our Accessibility Policy.
We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in digital equality and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Accessibility for Ontarians with Disabilities Act (AODA)
This website is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination and further understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law. We are committed to excellence in serving and providing goods, services or facilities to all users including people with disabilities. Our accessibility policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
Assistive Devices
People with disabilities will traditionally use their personal assistive devices when accessing our website. We ensure that our staff are trained and familiar with various assistive devices we have available. Content on this website is tested with multiple types of Assistive Technology to ensure broad compatibility.
Communication
We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with disabilities to determine what method of communication works for them.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, this organization will – to the best of our ability – notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Feedback Process
We welcome user feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers can expect to hear back in no more than 2 business days (and often the same day). We also ensure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Changes to Existing Policies
Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed. This document is publicly available here. Accessible formats are available upon request.
Report an Issue
Please use the following form to report any issues you encounter.